Talking to clients, I have the impression every day is peak season in the express parcel industry. Volumes keep growing while the urgency doesn’t let up. And in a few weeks, we all face even more time and capacity pressure. To accommodate clients who use our overnight express, we accept shipments up to the time limit, giving them more leeway to collect and consolidate.
Express parcels may be subject to pilferage, damage or contamination which experience and expert procedures mitigate. There are so many links in the chain that only a close and long-term partnership can do justice to the interests of all. Just as importantly, the people in each party at all levels, get to know their counterparts, building trust, openness and a mutually-beneficial working relationship.
The nature and size of the market continue to astound observers. It's dynamic, fluid with patterns changing, specialised handling, new niches and new time frames emerging and e-commerce growing like wildfire.